This Privacy Policy explains what personal information 7 ph collects when you use the platform, how that information is used, who it may be shared with, and what rights you have as a registered user in the Philippines. By creating an account or continuing to use the platform, you confirm that you have read and understood this policy. If you have questions, the FAQ page covers common queries in plain language.
Last reviewed: June 2025 · Applies to all registered users in the Philippines
Collected when you sign up for a 7 ph account
When you register on the 7 ph platform, we collect the personal information you provide during the sign-up process, which typically includes your full name, date of birth, email address, mobile number, and a username of your choosing. This information is required to create and verify your account, confirm that you meet the minimum age requirement of 21 years for users in the Philippines, and ensure that only one account is registered per individual. We may also ask for a government-issued identification document as part of our identity verification process, in line with our obligations under applicable Philippine regulations. The details you provide at registration are stored securely and are used solely for the purposes described in this policy. You are responsible for ensuring that the information you submit is accurate and up to date, and you can request corrections at any time by contacting [email protected].
Collected automatically as you browse and play
As you use the 7 ph platform, we automatically collect certain technical and behavioural data to help us operate the service reliably and improve your experience. This includes information such as your device type, operating system, browser version, IP address, pages visited, features accessed, session duration, and the time and date of your interactions with the platform. We use this data to monitor platform performance, detect unusual activity that may indicate fraud or unauthorised access, and understand how Filipino players engage with different parts of the platform. This usage data does not identify you by name on its own, but it may be combined with your account information where necessary for security or compliance purposes. We do not use this data to build advertising profiles or share it with marketing networks. Retaining this data also allows us to resolve disputes and investigate complaints more effectively when they arise.
Deposits, withdrawals, and PHP balance history
When you make a deposit or request a withdrawal on the platform, we collect and retain records of those transactions, including the amount in Philippine pesos (PHP), the payment method used, the date and time of the transaction, and the outcome. This financial data is necessary for us to process your requests accurately, maintain a complete account history, and comply with our obligations under Philippine financial regulations and anti-money laundering requirements. We do not store full payment card numbers or sensitive banking credentials on our servers — payment processing is handled through secure third-party payment providers who are bound by their own data protection obligations. Transaction records are retained for the period required by applicable law and are accessible to you through your account history after logging in. If you notice any discrepancy in your transaction records, please contact [email protected] promptly so that the matter can be investigated.
Messages and enquiries you send to our team
If you contact the 7 ph support team by email or through any other communication channel provided on the platform, we will collect and retain the content of your messages along with your contact details and account information. This data is used to respond to your enquiry, resolve any issue you have raised, and maintain a record of the support interaction for quality assurance and training purposes. We may also use anonymised and aggregated feedback from support interactions to identify common issues and improve the platform experience for all Filipino users. Communication records are kept for a reasonable period after your enquiry is resolved and are not shared with third parties except where required by law or necessary to resolve a dispute. You should avoid including sensitive personal information — such as passwords or full payment card details — in any message you send to the support team, as these are not required to assist you.
Your data is used to run your account, process transactions in PHP, verify your identity, and deliver the sports and slot game content available on the platform. Without this processing, the core features of the platform cannot function.
We analyse account activity and transaction patterns to detect and prevent fraud, money laundering, and unauthorised access. This processing protects both the platform and all registered users in the Philippines from financial harm.
Aggregated and anonymised usage data helps us understand how Filipino players navigate the platform, which features are most used, and where the experience can be improved. No individual user is identified in this analysis.
We monitor play patterns to identify users who may benefit from responsible gaming support. This processing is carried out in the interest of player welfare and is consistent with our commitments on the Responsible Gaming page.
We do not sell your personal information — ever
7 ph does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, there are limited circumstances in which your data may be shared with external parties in order to operate the platform lawfully and securely. These include: payment service providers who process your PHP deposits and withdrawals and who are contractually bound to protect your data; identity verification services used to confirm your age and identity in compliance with Philippine regulations; technology and hosting providers who store and process platform data on our behalf under strict data processing agreements; and regulatory or law enforcement authorities in the Philippines where we are legally required to disclose information. In each case, we share only the minimum data necessary for the specific purpose, and we require all third-party processors to maintain appropriate security standards. We will notify you of any material change to the categories of third parties with whom your data is shared by updating this policy and the date at the top of this section.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have specific rights regarding the personal data that 7 ph holds about you. These rights are summarised below. To exercise any of them, please contact [email protected] with your registered email address and a clear description of your request.
You have the right to request a copy of the personal data we hold about you, including information about how it is being used and with whom it has been shared. We will respond to verified access requests within a reasonable timeframe.
If any personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected. Please contact [email protected] with the specific details you would like updated.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records under Philippine law. Requests will be assessed on a case-by-case basis.
You have the right to object to the processing of your personal data in certain circumstances, particularly where processing is based on our legitimate interests. We will review any objection and respond with our decision and the reasons for it.
Where technically feasible, you may request a copy of your personal data in a structured, commonly used, and machine-readable format. This right applies to data you have provided to us directly and which is processed on the basis of your consent or a contract.
If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. We encourage you to contact us first at [email protected] so that we can attempt to resolve the matter directly.
Retention periods vary by data type and legal requirement
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Account registration data is retained for the duration of your account and for a defined period after account closure to meet our regulatory and legal obligations. Financial transaction records are kept for the minimum period required under Philippine anti-money laundering and financial regulations, which may be several years from the date of the transaction. Support communication records are retained for a reasonable period after the relevant enquiry is resolved. Usage and activity data is retained in aggregated or anonymised form for platform improvement purposes and does not identify individual users after the anonymisation process. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures.
Technical and organisational security measures
7 ph takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission using industry-standard protocols, access controls that restrict who within the organisation can view sensitive account data, regular security assessments of our platform infrastructure, and contractual requirements for all third-party processors to maintain equivalent security standards. While we work hard to protect your data, no online platform can guarantee absolute security, and you also play an important role by keeping your account password confidential and notifying us immediately at [email protected] if you suspect any unauthorised access to your account. We will notify affected users and the relevant Philippine authorities in the event of a data breach that poses a risk to your rights and freedoms, in accordance with our obligations under the Data Privacy Act.
We will let you know when material updates are made
We may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable Philippine law. When we make material changes, we will update the "last reviewed" date at the top of this page and, where appropriate, notify registered users through the platform or by email. Your continued use of the 7 ph platform after any changes have been published constitutes your acceptance of the updated policy. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. If you do not agree with any changes to this policy, you should stop using the platform and contact [email protected] to request account closure. For any questions about this policy or your data rights, the FAQ page is a good starting point, and our support team is always available to help.
If anything in this Privacy Policy is unclear or you want to exercise your data rights, reach out to the 7 ph support team at [email protected]. You can also visit the FAQ page for quick answers, or head to the Responsible Gaming page for player welfare resources available in the Philippines.